We understand that sometimes extraordinary circumstances are unavoidable and you may need to change your schedule.
If you need to cancel or change an appointment we kindly request 24 hour notice. If 24-hours is not given, a fee equal to 50% of the canceled service(s) will be posted to your salon account.
For appointments with a duration of 2-hours or more, we kindly ask that you give us 48-hour notice if you cancel your appointment. If 48-hours is not given, a fee equal to 50% of the canceled service(s) will be posted to your salon account. Missed appointments or “no-shows” are subject to a charge in the amount of the full service(s).
Cancellations and “no-shows” leave gaps in our schedule that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.